Fryer Machine

Customer Support

All Fryer machines are hand built, American made machine tools that represent the highest quality and value available today. Built by skilled craftsmen, using the highest quality inspection tools and techniques, these machines are designed and built for years of trouble-free use.

We’ll Keep You Running
Let’s face it, every now and then, things go wrong. Fryer’s team of knowledgeable technicians and engineers are ready to step in to help keep you running. At Fryer Machine, customer service is our highest priority. Our factory technicians provide quality worldwide technical support and service on all our machines.

Fryer always welcomes calls from its customers. If you are unable to reach your local distributor or want to speak with the factory direct, please call us. All calls are answered by a person and not a machine. Please have your serial number available.

Replacement Parts:
Fryer service is headquartered in our 55,000 sq. ft. facility in Patterson, New York, which includes a fully stocked parts department. No matter what the age of your Fryer, you can rest assured that replacement parts will always be available. We ship 97% of our parts orders within 24 hours.

Preventative Maintenance:
Keep your machine running trouble free with Fryer’s Preventative Maintenance Packages. These packages are designed to spot minor problems before they become serious. By thoroughly reviewing the mechanical and electrical sub-systems of the machine tool, Fryer technicians will provide a written report on the functionality of these components as well as make any adjustments necessary to keep your machine in top shape.

Domestic Warranty:
All Fryer Machine models are covered by our 1 year warranty. See the attached link for a full description. ET Series models ET-18 thru ET-25 are warranted for 2 years. The MB-Q and MB-R series are also warranted for 2 years.

Training:
Fryer offers training programs in both programming and maintenance. These programs can be done at your facility or the Fryer training classroom in Patterson, New York.

E-mail Fryer Customer Support at service@fryermachine.com

Telephone Support: (845) 878-2500 / Fax: (845) 878-2525
Service Hours: 8:30 am to 5:00 pm (EST)